FAQ

What is my PIN?

Your PIN is your birthday – MMDDYYYY format (no slashes or dashes)

Why can’t I log in to WILBOR using my Urbandale Public Library card?

Are you a resident of Urbandale, Windsor Heights, or rural Polk County?
If not, please read: Effective July 1st, WILBOR access with an Urbandale Public Library card will be restricted to Urbandale residents, Windsor Heights residents, and rural Polk County residents only. Borrowers in surrounding communities (through the Open Access program), will no longer be able to download audiobooks and eBooks from WILBOR with an Urbandale Public Library card. You may still be able to continue using this service through your local library if they participate in WILBOR/Overdrive or another similar service. Please click here for more information

Is your Urbandale Public Library card expired?
Call 515-278-3945 opt 2 to inquire

Wilbor FAQs & Troubleshooting links

Misc. FAQs

Kindle

Nook

Mobile Devices