Place a Hold

PLEASE NOTE:

A 50¢ fee will be charged for each hold not canceled prior to the item becoming available or picked up within the five (5) day hold period.
Please contact us if you have any questions.

Placing a Hold

With a valid library card, holds may be placed at the service desks, over the phone (515-278-3945, option 3), or via the Internet through the online catalog.

To place a hold online:

  • Access the library catalog and log in to your account by clicking on “Log In” at the top of the screen
  • Enter your library card number and birthdate and click on “Log In” on the small log in screen
  • Search the catalog for the item you would like to place on hold
  • Click on the blue “Place Hold” button on the right hand side of the item
  • Click on the “Place Hold(s) button on the pop up screen and then “Ok”

You will be notified by telephone or email when a hold is available.

Hold items are available for pick up for approximately five days after you are notified.

Items that are not checked out by the expiration date given in the notification will be removed from the hold shelf and a 50¢ fine will be charged to your account.

Cancel Holds

You can cancel a hold by calling the Library at 515-278-3945 option 3 or by accessing the My Account feature of the library online catalog. Holds not cancelled prior to becoming available will be charged a 50¢ fine. Cancelling a hold prior to it becoming available will NOT be assessed a fine.

To cancel a hold online:

  • Click on My Account
  • Click on the “Holds” tab
  • Check the item(s) you would like to cancel
  • Click on the blue “Cancel Hold(s)” button at the bottom of the screen
  • On the “Cancel Holds” pop up screen, click on “Yes” to cancel the selected holds

Suspend Holds

Unavailable holds may be suspended if a customer cannot pick them up for a period of time due to vacation or illness. You will remain in queue for the hold, and not be put back to the end of the wait list.

You can suspend an unavailable hold by calling the Library at 515-278-3945 option 3 or by accessing the My Account feature of the library online catalog.

To suspend a hold online:

  • Click on My Account
  • Click on the “Holds” tab
  • Check the item(s) you would like to suspend
  • Click on the blue “Suspend Hold(s)” button at the bottom of the screen
  • On the “Suspend Holds” pop up screen, choose the start date and end date and click on the blue “Suspend” button