Place a Hold

PLEASE NOTE:

Effective July 1, 2012, a 50¢ fee will be charged for each hold not canceled prior to the item becoming available or picked up within the five (5) day hold period.
Please view the Fines and Fees Notice page, or contact us if you have any questions.

Placing a Hold

With a valid library card, holds may be placed at the service desks, over the phone (515-278-3945, option 3), or via the Internet through the online catalogue.

To place a hold online:

• Search the library online catalogue for the item
• Click on the “Place Hold” link on the left hand side of the screen
• Enter your library card number and birth date and click on the “Place Hold” button

You will be notified by telephone or email when a hold is available.

Hold items are available for pick up approximately five days after you are notified.

Items that are not checked out by the expiration date given in the notification will be removed from the hold shelf and a 50¢ fine will be charged to your account (effective July 1, 2012).

Cancel Holds

You can cancel a hold by calling the Library at 515-278-3945 option 3 or by accessing the My Account feature of the library online catalogue. Holds not cancelled prior to becoming available will be charged a 50¢ fine. Cancelling a hold prior to it becoming available will NOT be assessed a fine.

To cancel a hold online:

• Click on My Account
• Click on “Review My Account” and login using your library card barcode and birth date
• Click on the “Holds” link. Under your holds list, place a check mark in the box of the hold(s) you would like to cancel and then click on the “Cancel Selected Holds” button
• Click on “OK”

Suspend Holds

Unavailable holds may be suspended if a customer cannot pick them up for a period of time due to vacation or illness. You will remain in queue for the hold, and not be put back to the end of the wait list.

You can suspend an unavailable hold by calling the Library at 515-278-3945 option 3 or by accessing the My Account feature of the library online catalogue.

To suspend a hold online:

• Click on My Account
• Click on “Review My Account” and login using your library card barcode and birth date
• Click on the “Holds” link
• Under your holds list, place a check mark in the box of the hold(s) you would like to suspend
• Under “Activate or Suspend Selected Holds” click in the “Suspend Selected” circle
• Choose the date you want the suspension to start and then choose the date you want the suspension to end
• Click on the “Suspend Selected” button