Library ClosedThe Urbandale Public Library remains closed until further notice. We have expanded our phone hours to M-F: 9 a.m - 5:30 p.m. Click this message to read more about the Library's COVID-19 Precautions.

Urbandale Public Library/COVID-19 Precautions

The Urbandale Public Library will remain closed to the public until at least June 1.

Even though our building is closed, we’re working hard to make sure you stay connected with library resources and services in a safe way.  This page is being updated regularly, so please check back periodically for new information. This page was updated 5/25/2020.

Expanded Hours for Phone Service, Curbside Pickup

Phone Hours

While our building is closed to the public, our staff will be available by phone Monday – Friday: 9:00 a.m. – 5:30 p.m.

Limited Weekend Hours – In addition, we will also be available by phone the following weekend dates and times:

  • Sunday, May 31: 1:00 p.m. – 5:00 p.m.
  • Sunday, June 7: 1:00 p.m. – 5:00 p.m.
  • Saturday, June 13: 9:00 a.m. – 1:00 p.m.

We’re eager to answer questions about your account, help you do research, share tips on downloading our digital tools, assist you with navigating our databases, share information about community resources, and more! We’re here for you, so please don’t hesitate to call us at 515-278-3945.

Curbside Pickup Hours

Our curbside pickup service is now available by appointment from 10:00 a.m. – 5:30 p.m. Monday – Friday.  

Limited Weekend Hours – In addition, curbside pickup will also be available by appointment the following weekend dates and times:

  • Sunday, May 31: 2:00 p.m. – 4:00 p.m.
  • Sunday, June 7: 2:00 p.m. – 4:00 p.m.
  • Saturday, June 13: 10:00 a.m. – noon

Reserve your items online, then schedule a time to pick up those items outside the library. See Curbside Pickup Process below or click here to learn more.


Checkout/Loan Periods

Beginning Monday, May 18, our standard checkout/loan periods will apply to any items you check out. To review our standard loan periods for items, click here.

You can renew items through the catalog or by phone (as long as there are no holds on the items).


Curbside Pickup Process

If you prefer the weight of a book in your hand to reading an eBook or want to watch a DVD, we can help!  You can reserve a limited number of materials online, then schedule a time to pick up those items outside the library. Learn more.


Extended Due Dates & Returning Items

We have again extended the dues dates of all items that were checked out when the Library was closed in mid-March. We have staggered the due dates by your last name so our staff (and our book returns) are not overwhelmed with returned items when we re-open. If possible, please hold onto your materials until the date they are due. No library fines will accrue while the library is closed.
Last name starts with:

  • A – D – due dates moved to 6/16/20
  • E – H – due dates moved to 6/18/20
  • I – L – due dates moved to 6/23/20
  • M – P – due dates moved to 6/25/20
  • Q – T – due dates moved to 6/30/20
  • U – W – due dates moved to 7/1/20
  • X – Z – due dates moved to 7/2/20

As a safety precaution, returned items are isolated for at least 3 days before they are checked back in.  You can expect a 3-5 day delay from the date you return items to the library to when they are removed from your account.  Library staff will backdate the check-in dates to reflect the date the items were returned.


Meeting Room Reservations

We are now taking meeting room reservations for the July 1 – December 31, 2020 period. Meeting planners should review the COVID-19 Precautions – Guidelines for Meeting Room Usage and note that availability is subject to change.


Digital Resources

You can use the library from home! We offer a wide range of digital resources, including books, audiobooks, music, magazines and movies. Manage your account and download books, magazines, and more at www.urbandalelibrary.org.

Digital Access Library Cards

We’re pleased to offer a digital-only access library card for people who currently do not have an Urbandale Public Library Card and are interested in checking out eBooks, e-audiobooks, and other online resources. (If you already have an Urbandale Public Library card, you don’t need to sign up for a digital card.) Learn more.

 If you need help using our digital tools, call us at 515-278-3945 or email library@urbandale.org.