Income Tax Resources

We’ve compiled a variety of resources to help you prepare for tax season!

AARP Foundation Tax-Aide

AARP Foundation Tax-Aide is offered in cooperation with the IRS. The Urbandale Public Library is one of the five Tax-Aide locations in the Des Moines metro area. Assistance is available by appointment only. If you include an email in your reservation, you will receive a confirmation email with a list of what documents (W2s, 1099s, photo ID, etc.) to bring to your appointment. Please fill out an intake form and bring it to your appointment. You can print off the intake form below or pick up a form at the UPL tax prep room (or the library front desk) a few days prior to your appointment to fill out at home.

To book an appointment with AARP Tax-Aide at the Urbandale Public Library location, click here to schedule online (preferred method) or call AARP 515-650-1838.

All Metro locations are full and no longer accepting appointments.

PLACE: 

• Urbandale Public Library, ICN Room  

DATES:  

• Beginning: Monday, February 3, 2025
• Ending: Tuesday, April 8, 2025
• Tax assistance is NOT available on Fridays, Saturdays , or Sundays
  • The library will be closed Monday, February 17. Tax assistance will not be available.

APPOINTMENT HOURS:  

• Monday 9:00 am – 3:00 pm  
• Tuesday 9:00 am – 3:00 pm   
• Wednesday 9:00 am – 3:00 pm  
• Thursday 9:00 am – 3:00 pm  

Other Community Tax Resources

United Way of Central Iowa is offering the VITA (Volunteer Income Tax Assistance) service at two locations. For more information, visit (https://www.unitedwaydm.org/vita)

The Iowa Center for Economic Success offers VITA services. For more information visit (https://theiowacenter.org/taxservices/)

Federal and State Tax Forms, Other Information

The Urbandale Public Library will typically have the 1040 and 1040-SR tax forms and the accompanying instruction booklets available starting the beginning of February. These are located in the lobby wooden brochure holders near the art gallery hallway.

Library staff can assist you in locating specific tax forms and instruction booklets online. The library does charge a per page fee of $0.10 to print these items.

Online

• Federal Tax Forms: (http://www.irs.gov/Forms-Pubs)
• Federal Online Filing:  (http://www.irs.gov/filing)
• State of Iowa Tax Forms (https://tax.iowa.gov/forms)
• State of Iowa Online Filing: (https://tax.iowa.gov/individual-income-tax-electronic-filing-options)

Free Tax Filing Websites/Resources

• IRS Free File (https://www.irs.gov/filing/free-file-do-your-federal-taxes-for-free)
• Iowa Department of Revenue File for Free (https://tax.iowa.gov/file-for-free)
• My Free Taxes (https://www.myfreetaxes.com/)

Call

• IRS Tax Forms and Publications: 800-829-3676
  • Monday through Friday 7:00 am to 10:00 pm local time to order current year forms, instructions and publications as well as prior year forms and instructions by mail. You will receive your order by mail, usually within 10 days.
• Federal Tax Questions: 800-829-1040 and assistance 844-545-5640
• 24-hour Recorded Tax Help and Refund Information: 800-829-4477
• Hearing-Impaired Tax Assistance (TTY): 800-829-4059

Iowa Department of Revenue

• State Tax Information: 515-281-3114 or 800-367-3388 (8:00 AM – 4:30 PM)
• Payments, Billings & Collections: 866-339-7912 (8:00 AM – 6:00 PM)
• State Tax Refund Status: 515-281-3114 (8:00 AM – 4:30 PM)
• Taxpayer Services Fax: 515-242-6487

Visit

Forms may also be obtained at:

Internal Revenue Service*
Federal Building
210 Walnut Street
Des Moines, Iowa 50309
Office Hours: M-F 8:30 AM-4:30 PM, Closed 12:30 PM-1:30 PM over lunch
Office Information: 515-564-6618 (https://www.irs.gov/help/contact-my-local-office-in-iowa)

*IRS buildings require an appointment to visit; call 844-545-5640 to schedule. Visitors to the Federal Building will not be admitted unless they present proper identification.

Iowa Department of Revenue*
Hoover State Office Building – 4th Floor
1305 E Walnut Street
Des Moines, Iowa 50319
Office Hours: M-F 8AM-4:30PM

*The Iowa Department of Revenue is currently receiving walk-in visitors who need to drop-off or pick up materials. If you need additional tax assistance, please call (515-281-3114 or 800-367-3388) to set up an appointment to ensure they have someone available to assist you.

You can now find a community fridge at the Urbandale Public Library in the Justin Martin Community Room. Together with the City of Urbandale and Food GRID, this initiative aims to eliminate food insecurity and reduce food waste.

Our Two Main Goals

• Reduce food waste. By sharing surplus food, we help keep fresh, nutritious items out of landfills and put to good use in Urbandale.
• Eliminate Food Insecurity. The community fridge is a free resource to ensure everyone has access to fresh, nutritious food.

Operating Hours

The community refrigerator will be accessible during normal library operating hours. When the Urbandale Public Library is closed, the refrigerator will not be accessible. The availability of food and other items may vary daily based on donations received.

Disclaimer: The contents of this fridge may contain allergens, including but not limited to milk, nuts, eggs, gluten, and soy. Individuals with food allergies or sensitivities should exercise caution and consume items at their own risk.

The Best Items for the Fridge Are:

• Fruits, vegetables, ready-to-eat meals, proteins, dairy, and eggs.
• Bread, baked goods, canned food, and pantry dry goods may be placed on the shelving next to the fridge.
• If you’re donating something homemade, from a restaurant or event, please make sure it’s packaged, dated, and labeled correctly to ensure the safety of anyone with an allergy.
• Fresh, packaged meat, poultry or fish should be placed in the freezer.

Visit the Food Grid to learn more about this initiative. You can also view a list of community fridges in Dallas and Polk County.

Battery & Electronics Recycling

Accepted Items:

• Household batteries (AA, AAA, C, D, 9V, and button batteries)
• Batteries from power tools
• Laptops, tablets, cell phones, and other rechargeable electronics

Collected items are taken to Metro Hazardous Waste Drop-Off in Bondurant. Certified staff refurbish electronics or break them down into recyclable materials. Batteries are sent to partners who recycle them into new materials, including new batteries. 

If you have larger batteries, bulk electronics, or need doorstep pickup, visit Metro Waste Authority’s website for additional safe disposal options: www.WhereItShouldGo.com/Batteries

Holiday Lights

Each holiday season, the library partners with Metro Waste Authority to offer a holiday lights drop-off for any old or broken strands of lights you find as you deck the halls.

From November to January, residents can drop off lights in the collection box located in the library lobby. All lights will then be safely recycled at Metro Waste Authority’s Metro Hazardous Waste Drop-Off. An update and schedule for the 2025-26 season will be posted in early November.

LED, classic, plastic, and glass bulbs as well as net, icicle, and battery-powered lights are accepted. Just remember to keep them loose when you drop them in the collection box!

Sustainability Fair

The Sustainability Fair is held the first Thursday of May with the goal of bringing together a number of community organizations who provide sustainable resources. Enjoy live music while visiting with vendors to explore the wide array of environmentally-friendly options. 

Visit our calendar to see the current lineup.

Sustainable Libraries Initiative 

As a member of the Sustainable Library Certification Program and the SLI community of practice, the Urbandale Public Library focuses on leadership to enable the library, and ultimately our community, to become more environmentally sound, socially equitable and economically feasible.