Urbandale Public Library/Holds Pickup Process

Curbside Pickup

  • Use your library card to place a hold on items with your account through the library’s catalog.
  • After you receive the notice that your items are ready, you can either:
    • Complete the UPL Holds Curbside Appointment form to schedule a time.
    • Or you may choose to do Curbside On-Demand without an appointment. This may mean you have to wait a little longer as we prepare your items once you arrive.
  • Pull up to our Northside Drive-Thru Book Return. You’ll stop just past the drop-off slots and be able to see our Staff Entrance glass door.
  • If you are here for on-demand service, call the library number (515) 278-3945 and let staff know you are here for Curbside On-Demand.
  • It is best practice to bring a sign with your name on it to hold up in your car.
  • Staff will set your bagged items on the ledge between your car and our Staff Entrance.
  • Keep your window up and wait to exit your car until staff have re-entered the building.

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