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Urbandale Public Library/Holds Pickup Process

Holds Pickup Process

Curbside Pickup Process

  1. Use your library card to place a hold on items with your account through the library’s catalog.
  2. Your items will be cleaned and checked out. While the Library is closed to the public, items will check out for a 30-day period.
  3. Once you receive the notice that your items are ready, complete the UPL Holds Curbside Appointment form to schedule a time a minimum of 2 hours out.
  4. Pull up to our Northside Drive-Thru Book Return at your scheduled time. You’ll stop just past the drop off slots and be able to see our Staff Entrance glass door.
  5. Bring a sign with your name on it to hold up in your car.
  6. Staff will not always be able to wait by our door- call our main number (515) 278-3945 and press option 1 immediately to let a staff member know you have arrived. Stay in your car.
  7. Staff will set your bagged items on the ledge between your car and our Staff Entrance.
  8. Keep your window up and wait to exit your car until staff have re-entered the building.

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