Library Services Update:Starting Thursday, February 11, the library will re-open for browsing! Click this message for hours and information about other library services available.

Urbandale Public Library/Income Tax Resources

We’ve compiled a variety of resources to help you prepare for tax season!

AARP Foundation Tax-Aide Offering Virtual Service Only

In past years, AARP Tax-Aide has used the Urbandale Public Library as a location for their tax preparation services. AARP Tax-Aide will not be offering in-person assistance at the library at this time. Instead, they will offer virtual-only assistance you can receive from home starting February 15, 2021.

How AARP Tax-Aide Virtual Service Works

  1. Call 515-992-6123 to set up an appointment for virtual tax service. Please leave your name and call-back information so that an AARP tax-aide volunteer can get back to you. 
  2. The AARP Tax-Aide volunteer will provide instructions for scanning and sending your tax documents via email. 
  3. Once your documents are received, an AARP Tax-Aide volunteer will communicate with you using Google Meet (an online video conferencing application similar to Zoom, Skype, and WebEX). A dial-in option is available for individuals without video call capabilities. 
  4. After a satisfactory review of the returns with you, your information will be sent back to you via a secure file-share process.

The phone number to discuss your situation and to set up an appointment for virtual tax preparation is 515-992-6123. Please do not call the Urbandale Public Library; we are unable to provide tax assistance or take messages for the AARP Tax-Aide Foundation volunteers. 

For up-to-date information on AARP Tax-Aide site re-openings and more detailed information, visit

Need access to a scanner? The Urbandale Public Library has a self-service scanner available in Meeting Room A/B during daily public access computer hours. Other local libraries that provide scanning:

Other Community Tax Resources

United Way of Central Iowa is offering the VITA (Volunteer Income Tax Assistance) service at their Des Moines office. For more information, visit (

The Iowa Center for Economic Success is offering virtual-only VITA service.  No in-person appointments, drop offs, or face-to-face meetings will be conducted from this site.  For more information visit

Next page: Federal and State Tax Forms, Other Information